Please find below our guides for new and existing patients for safe dental treatments during the covid pandemic.

ONLINE CONSULTATIONS

We now provide online phone & video consultations in order to reduce the amount of time patients spend in the practice.

For a free initial consultation please click here

For urgent or follow up care, please click here and our team will be happy to help.

BOOK FROM HOME

Please do not come to the practice to book an appointment or make an enquiry.

Please contact us online or via our website

COVID PRE-APPOINTMENT PACKS

Our team will be in touch with you prior to your visit to provide you with your pre-appointment forms to complete and to arrange prepayment for your visit.

This helps limit the number of patients in reception and the total time patients are in the practice.

CONTACTLESS PAYMENT METHODS

Payments can be made securely online or over the phone. Please help us keep all our team & patients safe by limiting any cash transactions.

CONFIRMING YOUR APPOINTMENT

Our team will contact you to confirm we have received all your documents and relevant prepayments.

We are not able to see patients who have not completed these important documents.

YOUR TREATMENT DAY

Please see the patient treatment day protocols which are available here

AFTERCARE AND SUPPORT

Our team are always ready to provide support and aftercare for our patients.

You can contact our team with any questions or concerns by clicking here

COME ALONE

Please attend alone at your designated appointment time.

Please advise reception in advance if you require a chaperone.

PERSONAL BELONGINGS

Please only bring with you the bare essentials.

No shopping bags or unwanted items.

During operative treatments patients may be required to store personal items outside of the clinical rooms.

We do not accept responsibility or liability for personal items lost or damaged whilst at the practice.

PATIENT PPE

All patients are required to attend with face coverings.

Please keep your face covered at all times whilst at the practice except during clinical treatments.

If you are unable to provide your own, please advise our team on booking and one will be provided for you.

ARRIVE AND WAIT FOR YOUR GREETER

When you arrive, park or wait somewhere safely and we will call you when it is safe for you to enter.

One of our team will be ready at the front door to greet you personally.

TEMPERATURE CHECK

Our team will take your temperature with a contactless thermometer to ensure you do not have a fever.

HAND SANITISER

Contactless hand sanitisers are available throughout our practice.

Patients are required to use these on entering and exiting the building.

SOCIAL DISTANCING IN THE PRACTICE

Please follow current social distancing guidelines whilst in our practice and on entry and exit.

Some of our patients may be vulnerable and we appreciate your effort to help keep everyone safe.

CLINICAL TREATMENT

Our dentists will carry out your treatments with enhanced PPE and protocols to keep everyone safe.

Our masks and outfits may have changed, but we are still the same friendly faces as always.

PATIENT TOILET USE

Patients are required to request access to use toilets.

Following patient use, our team will complete additional cleaning procedures. Please plan your visit and use home or other facilities prior to visits where possible.

END OF TREATMENT & LEAVING THE PRACTICE

One of our team will escort you out of the building or let you know when it is safe to do so.

This will help reduce patient interactions whilst at the practice.