We are pleased to say we remain open for both urgent and routine dental care in accordance with government instruction.
We are committed to safety and have procedures in place to protect both our patients and staff.
Please call us if you have an emergency or need to discuss an appointment.
We request patients to read our updated protocols and patient journey.
Please find below our guides for new and existing patients for safe dental treatments during the covid pandemic.
BOOK FROM HOME
Please do not come to the practice to book an appointment or make an enquiry.
Please contact us online or via our website
COVID PRE-APPOINTMENT PACKS
Our team will be in touch with you prior to your visit to provide you with your pre-appointment forms to complete and to arrange prepayment for your visit.
This helps limit the number of patients in reception and the total time patients are in the practice.
CONTACTLESS PAYMENT METHODS
Payments can be made securely online or over the phone. Please help us keep all our team & patients safe by limiting any cash transactions.
CONFIRMING YOUR APPOINTMENT
Our team will contact you to confirm we have received all your documents and relevant prepayments.
We are not able to see patients who have not completed these important documents.
YOUR TREATMENT DAY
Please follow our patient protocols on your treatment day which are available here
Please attend your designated appointment time alone
Please advise reception in advance if you require a chaperone.
Please only bring with you the bare essentials.
No shopping bags or unwanted items.
During operative treatments patients may be required to store personal items outside of the clinical rooms.
We do not accept responsibility or liability for personal items lost or damaged whilst at the practice.
All patients are required to attend with face coverings.
Please keep your face covered at all times whilst at the practice except during clinical treatments.
If you are unable to provide your own, please advise our team on booking and one will be provided for you.
ARRIVE AND WAIT UNTIL SAFE TO ENTER
When you arrive either call us or use our front door intercom system to speak to our reception team.
We will then confirm when it is safe for you to enter.
Our team will take your temperature with a contactless thermometer to ensure you do not have a fever.
Contactless hand sanitisers are available throughout our practice.
Patients are required to use these on entering and exiting the building.
SOCIAL DISTANCING IN THE PRACTICE
Please follow current social distancing guidelines whilst in our practice and on entry and exit.
Some of our patients may be vulnerable and we appreciate your effort to help keep everyone safe.
Our dentists will carry out your treatments with enhanced PPE and protocols to keep everyone as safe as possible.
Our masks and outfits may have changed, but we are still the same friendly faces as always.
PATIENT TOILET USE
Patients are required to request access to use toilets.
Following patient use, our team will complete additional cleaning procedures. Please plan your visit and use home or other facilities prior to visits where possible.
END OF TREATMENT & LEAVING THE PRACTICE
One of our team will escort you out of the building or let you know when it is safe to do so.
This will help reduce patient interactions whilst at the practice.
Our standard operating procedure will be regularly reviewed and updated as alert levels change and as more evidence and guidance becomes available.
Patients will be individually contacted at the time of booking with specific information and instructions regarding their bookings.